Featured on Forbes and Venturebeat, Agent.ai is transforming customer service using machine learning, artificial intelligence and customer service training data. Agent.ai specializes in AI tools for large-scale call centers, through their core products Co-Pilot (AI-Human Assist) and Auto-Pilot (AI-Automated Responses). Agent.ai was built to help customer service agents make faster, smarter decisions while being assisted by Agent.ai's artificial intelligence technology through a live chat platform. With their solution, available as a standalone CRM or integrated directly with existing CRMs, customer service agents are presented with increasingly accurate machine-learned and agent-taught responses directly in our Admin Console; reducing resolution steps and enabling a simple review-and-send response process for agents.
Previously, Fred founded and was CTO of Los Angeles startup Oversee. At Oversee, he bootstrapped a domain and marketing services company to $230M per year in revenue and over $40M in annual EBITDA in the span of 8 years. In 2011, he founded and bootstrapped Manage.com, a leading mobile DSP and provider of mobile software and data solutions, from $0 to $80M in under 4 years. Manage was voted one of the Best Places to Work in the SF Bay Area in 2015, and in 2015 he was an E&Y Entrepreneur of the Year semi-finalist for Northern California.
Fred was born in Ohio from Chinese parents who immigrated to the U.S. to attend graduate school. Growing up in Southern California, Fred always had an interest in building things and tinkering with computers. "More importantly, if there was a middle child cliché, I think I’d fit it," said Fred. "I was always doing my own thing and not asking for much help."
While in college, Fred gained a lot of practical knowledge. In his third and fourth year of college, while working at a startup, Fred started a company called Oversee. "We were trying to build systems that match end users with advertisers, said Fred. "By the time I graduated, there was some early momentum. We had a small office. We built IP that could be leveraged for ad matching." Fred graduated from UCLA with a B.S. in Computer Science.